Items sold by HELMI NATURE SDN. BHD. are not exchangeable or refundable, except in the following circumstances:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features or information advertised on our website.
- The item received is spoiled, damaged or defective upon delivery.
- The delivery exceeds the delivery timeline stated in our Shipping Policy.
2. Required Evidence
For any return or refund request, customers must provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details or other supporting documents requested by the Company.
3. Request Period
All return and refund requests must be submitted to helminature@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or without the required evidence, will not be accepted.
4. Contact Us
HELMI NATURE SDN. BHD.
Email: helminature@outlook.com
Phone: (+60) 103153985
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM