Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to HELMI NATURE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the HELMI NATURE website, accessible from helmi-nat.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
We may collect personal information that You provide when You:
- Create an account or place an order;
- Contact us or submit an enquiry;
- Subscribe to updates or promotions; or
- Use our website and related services.
This information may include your name, email address, phone number, billing or delivery address, order details and payment-related information.
We may also automatically collect certain technical information, such as your IP address, browser type, device information and website usage data.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your Orders;
- Arrange delivery and provide customer support;
- Respond to enquiries and requests;
- Process payments and prevent fraudulent transactions;
- Improve our website, products and services;
- Send updates or promotional communications where permitted; and
- Comply with applicable legal and regulatory requirements.
3. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, support essential website functions and understand how visitors use our website.
You may adjust your browser settings to manage or disable cookies. However, some website functions may not work properly if cookies are disabled.
4. Sharing of Information
We may share necessary personal information with trusted service providers who assist us with website operations, payment processing, order fulfilment, delivery, customer service, security and other business functions.
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may also disclose information where required by law, regulation, court order or lawful governmental request.
5. Data Security
We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling Orders, providing customer service, maintaining business records, resolving disputes and complying with legal requirements.
7. Your Rights
Subject to applicable laws, You may have the right to request access to, correct or update your personal information held by Us.
If You wish to make a request regarding your personal information, please contact us using the details below.
8. Third-Party Services and Links
Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and practices.
We are not responsible for the privacy practices or content of third-party websites or services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updates will be posted on this page with the revised effective date where appropriate.
10. Contact Us
If You have any questions about this Privacy Policy or how we handle your personal information, please contact us:
HELMI NATURE SDN. BHD.
Company Registration No.: 202501050238 (1651646-K)
Address: NO. 5 JALAN PANDAN INDAH 4/6A, PANDAN INDAH, 55100 KUALA LUMPUR, W.P. KUALA LUMPUR
Phone: (+60) 103153985
Email: helminature@outlook.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM